Refund & Cancellation Policy

Awaiting content from the hospital

This page has not been written yet. It needs to be drafted or approved by the hospital and its legal advisor before the site goes live — we have not filled it with sample text, because a policy page is a binding statement and placeholder wording would be worse than none.

This page must cover

• ·How far in advance an OP appointment can be cancelled for a full refund
• ·Whether the consultation fee is refunded, credited, or forfeited on a no-show
• ·Refund rules for unused home-physiotherapy package sessions, and what happens when a package expires
• ·What happens if the hospital cancels — doctor unavailable, emergency, physiotherapist ill
• ·Refund processing time and the method funds are returned by
• ·Who to contact about a refund
• ·REQUIRED BEFORE PAYMENTS GO LIVE — Razorpay checks for this page during merchant onboarding